Shipping & Returns

We ship in Canada only.  If you are experiencing problem with the website, we have a chat support or you can send us an email a support@iGripStore.com.

iGripStore.com is a Canadian owned and operated business, we ship directly from our warehouse in the province of Quebec. All prices on our website are in Canadian dollars (CAD). 

Canada Shipping

At iGrip, we are committed to shipping your orders quickly, reliably, and always with a tracking number for complete peace of mind.

Carriers Used

We ship across Canada using:

  • Canada Post

  • Purolator

These carriers are selected for their reliability and nationwide coverage.

Shipping Rate Calculation

Shipping fees are calculated automatically based on the total weight of your order.

This ensures fair and accurate pricing, tailored to the items you purchase (studs, kits, tools, etc.).

Tracking Number

All shipments include a tracking number, regardless of the size or value of the order.

Order Processing Time

  • Orders are typically processed within 24 to 48 hours (business days).

  • You will receive an email with your tracking number as soon as your order has shipped.

Shipping Address

Please ensure that your shipping address is complete and accurate to avoid delays or returned parcels.

🇺🇸 U.S. Shipping Suspension Notice

Due to the recent U.S. trade tariffs imposed under the Trump administration and the resulting complications at the border (including excessive duties, delays, and uncertainty), we have made the difficult decision to temporarily suspend all sales and shipments to the United States.

We understand this may cause frustration for some of our valued U.S. customers, and we are sincerely sorry for the inconvenience.

As a Canadian company, we pride ourselves on offering quality products and reliable service — but under the current trade enforcement environment, it is no longer viable for us to ship to the U.S. without impacting prices, timelines, and customer satisfaction.

👉 Until this trade conflict is resolved, we will only be serving customers within Canada.

We thank you for your understanding and hope to resume U.S. shipping as soon as the situation allows.

Return Policy

You must contact our customer service department to return any goods purchased from us so they can authorize your return. Therefore, if you need to return a product, please send us an email at support@iGripStore.com and we will assist you.

You may return new, unused/unopened items within 10 days of delivery for a refund. All items that are returned to us must be in perfect condition, their packaging included. Please note that the initial shipping charges can't be refunded and a 10% restocking fee will be deducted from your refund for administration fee.

PACKAGE RETURNED

In instances where a package is returned to our warehouse due to it being unclaimed, or due to an address error for which we are not responsible, we reserve the right to charge a 10% restocking fee if a refund is issued. Alternatively, we can re-ship the package, but the shipping costs will be charged to the customer.

Please also take note the initial shipping cost will not be refunded. 

Please contact our support team at support@iGripStore.com for more details.