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Please note that the currency is CAD. We're here to help if you need any assistance. Thank you for your comprehension! Nous offrons un service à la clientèle en Français, contactez-nous!
Please note that the currency is CAD. We're here to help if you need any assistance. Thank you for your comprehension! Nous offrons un service à la clientèle en Français, contactez-nous!

Shipping & Returns

FREE SHIPPING ON ORDERS OVER $250 FOR UNITED STATES AND CANADA.

We ship worldwide.  If you are experiencing problem with the website, give us a call and we will help you: 1-888-880-7126 or you can send us an email at support@igripstore.com.

Since shipping fees are calculated based on a number of factors (including, without limitation, the desired shipping method and speed, the contents of and number of items in your order, the weight of the items in your order and the location to which the order is shipping), shipping charges can only be provided once you begin the checkout process.

Import duties, taxes, Value Added Tax (VAT), brokerage fee or charges are not included in the item price or shipping cost. These charges are the responsibility of the buyer. Check with your country’s customs office to determine what these additional costs will be prior to buying.

The amounts are usually determined based on a combination of factors that may include:

  1. The merchandise's country of origin or manufacture
  2. The merchandise classification, using a system adopted by the countries that we ship to
  3. VAT rates are set by the country to which the order is shipping

Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties and taxes; in this case, all such return shipping fees and any applicable fees, duties and taxes will be billed to the method of payment you used. Shipping fees are not refundable for undeliverable shipments or refused shipments.

Effective from March 10th 2016, United States Customs and Border Protection has raised the import de minimis limit from $200 to $800. This is the value of a shipment of merchandise, imported by one person on one day, that may be imported free of duties and taxes and without the need of a customs declaration. 

You may return new, unused items within 10 days of delivery for a refund. Please note that shipping charges can't be refunded and a 10% restocking fee will be deducted from your refund for administration fee.

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.