Refund policy

You must contact our customer service department to return any goods purchased from us so they can authorize your return. Therefore, if you need to return a product, please send us an email at: support@igripstore.com and we will assist you.

You may return new, unused/unopened items within 10 days of delivery for a refund. All items that are returned to us must be in perfect condition, their packaging included. Please note that the initial shipping charges can't be refunded and a 10% restocking fee will be deducted from your refund for administration fee.

PACKAGE RETURNED

In instances where a package is returned to our warehouse due to it being unclaimed, or due to an address error for which we are not responsible, we reserve the right to charge a 10% restocking fee if a refund is issued. Alternatively, we can re-ship the package, but the shipping costs will be charged to the customer.

Please also take note the initial shipping cost will not be refunded. 

Please contact our support team at support@igripstore.com for more details.